What Case Managers Can Expect When Referring to Our Agency - Family Ties

At Family Ties Haven, we know that case managers have a difficult job—juggling the safety, wellbeing, and progress of multiple families while ensuring services are responsive, trauma-informed, and effective. That’s why we make it our mission to be the kind of agency case managers can rely on for consistent communication, quality service delivery, and client-centered care.

If you’re considering referring a family to us, here’s what you can expect:

A Seamless Intake Process

We prioritize a quick and respectful onboarding experience for every family we serve. Once a referral is received, our intake team will reach out to the family within 12–24 hours. We conduct intakes efficiently—reviewing safety plans, signing required forms, and ensuring that services can begin without delay.

Transparent Communication

You won’t have to chase us down for updates. We provide regular communication through email, calls, and our secure case management system. Monthly reports are submitted on time, visit notes are thorough, and we are always available to participate in CFTMs, staffings, and court hearings when needed.

Trauma-Informed, Evidence-Based Services

All of our services—including Home-Based Casework, Supervised Visitation, Parent Education, and Homemaker/Parent Aid—are rooted in evidence-based curricula and trauma-informed care. Whether we’re helping a parent rebuild connection with their children or supporting a family through crisis, our focus remains on safety, stability, and long-term growth.

A Team That Cares

Our staff are not just qualified—they’re passionate. Each facilitator, educator, and caseworker is carefully selected for their cultural competence, dedication to families, and professionalism. We go the extra mile to ensure that every family feels seen, heard, and supported, regardless of their background or challenges.

Flexibility and Responsiveness

We understand the demands on your time, and we aim to be your go-to partner when timelines shift or cases get complicated. Whether you’re dealing with emergency placements, high-risk situations, or tight court deadlines, we adapt quickly to meet the need.

We’re Here to Help You Help Families Thrive

When you refer to Family Ties Haven, you’re not just passing off a case—you’re partnering with a team that shares your commitment to safety, permanency, and healing. We treat every family with dignity, every referral with urgency, and every case manager with respect.

Ready to make a referral or learn more about our services?

Visit our website, or contact us directly to get started. We’d love to be a resource for you.